BrightStar's BrightInsights

I haven't been excepted into the Brightstar family yet , but I knew there was a reason why I chose to apply.

Just finished watching undercover boss. It was wonderful to see a ceo so compassionate and caring. I would love to work for bright star...I am a caregiver, working with four two-year olds each day for the last 11 years. Where is Brightstar located...any in WI? How awesome to have the ceo see the value of what a caregiver gives of themselves each day!!! 
 
 
 
 
 
 
 
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Loved this episode of Undercover Boss! Shelly was so authentic and clearly focused on how to make the company better, rather than just going through the motions. She showed herself to be a terrific leader!

Great Job on undercover! I would like to get involved with BrightStar in Naples, FL.

Mrs Sun was very passionate and seems very genuine in what she does and her expectations for her employees and those her company serves. I would surely want to be apart of her team to share the experience in make a difference in someone's life. love the series; this one inspires me!

I wish more CEO's of health care facilities cared enough about their staff and patients/clients to go to this extend to make their facility better for the people they serve. Health care will be a huge business in the very near future, (not that it isn't already) and there needs to be more concern about taking care of the staff at facilities so they can offer quality care to those counting on us. 
 
Too many facilities are run like a factory, with administrative people who don't have a clue about providing quality health care and what it entails. They are only worried about the bottom line and feel people are replaceable, forgetting that they are in the business of people; but they can't/don't have any interest in taking care of the people who work for them. So you get workers who are stressed by understaffing and who feel their work is unappreciated. This leads to apathy. These are all the wrong qualities to have when you want to offer quality health care. 
 
Or you have a facility whose reputation is so poor they hire anyone to fill the job. Having a warm body working beside you in a nursing home isn’t the answer. Not everyone is capable of offering quality health care. Unfortunately, there isn’t much oversight for alleviating this problem. 
 
When the state comes in for a site visit, who are they? Other administers and staff from similar facilities. Most facilities know ahead of time of their site visit so close attention is paid to get everything ready for their visit. They are greeted at the door by top administration and the word rushes through the facility like wild firm that “State is here”. Extra staff is called in and office people are called out to the floor. Can these people (State inspectors) honestly not notice that there are people working on the floor in business clothes who normally wouldn’t be helping on the floor? Their days are spent in offices, not out on the floor. All of sudden office staff is visiting with residents like they do it every day. Shouldn’t that be a red flag to understaffing? But they visit is conducted, and only minor problems are sited and they go on their merry way and things go back to normal on the floors. They should be looking at the HR reports: what is the staff turnover, do they talk with staff about issues that could lead to neglect or abuse of residents? Take a look at the actual schedule sheets; where are the red marks of people not showing up for work and how short a shift runs. Is it only occasional or every day? How many of the full time staff works overtime to cover short shifts? Once in a while or is it all the time? What are the facilities injury rates? How many of the staff for a shift are working with limitations due to injuries received on the job. How many get let go because they are now hurt and can’t perform their job? These are the indicators to pay attention to in a nursing home. When you can solve these problems, you can start to be a quality health care provider.  
 
From the show I watch, Bright Star may just be where so many other facilities should be: True exceptional customer service to staff and client alike.  
 

I saw the show and was very impressed with the level of care given to each client. I agree with Shelly it is hard to find the kind of help you really need.I am the caregiver for my adult child work pt and go to school pt.I have now sought out BrightStar services in our area and have found them to be in this very area. Kudos to Shelly and her husband who has done an amazing job. 
 

I was so glad to see this show and what an example of how to treat our elderly. With respect and dignity. Shelly did a great job, and her company was very generous with the employees that she worked with. Be proud!